I could not argue with the lady, so I turned around plus drove all the way back to Evansville
I gained a telephone call from a client that needed service on the gas furnace in her home! I drove all the way from Evansville, IN to the Vincennes address. I tried to contact the client when I was halfway to her home. I wanted to let the woman believe that I was enroute plus on the way. I had spoken with her about an hour before, however I wanted to supply her an upgrade! No a single answered the PC, however I continued driving to the address! When I arrived at the address listed on the service ticket, I knocked on the door plus waited for the woman to answer. I knocked several times before an old woman finally answered the door, but she looked love she was asleep. I told the woman that I was from the Heating plus A/C company plus I was there to service the gas furnace, but the woman looked surprised plus confused. She told me that she had not called for an Heating plus A/C service representative. I asked a woman to verify her address plus I asked if her PC number was the same as the number on the service ticket. She verified the address plus the PC number, but she still denied making the PC call to the Heating plus A/C service company. I could not argue with the lady, so I turned around plus drove all the way back to Evansville. That was a huge waste of our time plus our gas. If that lady calls again, I’m going to refer her to a service closer to home. I’m not sending anyone else all the way from Evansville for a confused customer.