She verified the address and the phone number, but she still denied making the phone call to the HVAC service company.
I received a telephone call from a customer that needed service on the furnace in her home. I drove all the way from Evansville, IN to the Vincennes address. I tried to contact the customer when I was halfway to her home. I wanted to let the woman know that I was enroute and on the way. I had spoken with her about an hour before, but I wanted to give her an update. No one answered the phone, but I continued driving to the address. When I arrived at the address listed on the repair ticket, I knocked on the door and waited for the woman to answer. I knocked three times before an old woman finally answered the door. She looked like she was asleep. I told the woman that I was from the HVAC company and I was there to repair the furnace. The woman looked surprised and confused. She told me that she had not called for an HVAC service representative. I asked a woman to verify her address and I asked if her phone number was the same as the number on the repair ticket. She verified the address and the phone number, but she still denied making the phone call to the HVAC service company. I couldn’t argue with the lady, so I turned around and drove all the way back to Evansville. That was a huge waste of my time and my gas. If that lady calls again, I’m going to refer her to a service closer to home. I’m not sending anyone else all the way from Evansville for a confused customer.